Return & Refunds
Welcome to ianinstruments.com! We are dedicated to providing high-quality Music and Audio Equipment to our customers worldwide. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we have a clear and fair Return and Refund Policy in place.
Returns:
If you wish to return an item, please contact us within 30 days of receiving your order by emailing [email protected]. Please include your order number and the reason for the return in your email. We will provide you with further instructions on how to proceed with the return process.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
Conditions for Returns:
- Items must be in their original condition and packaging.
- Items that show signs of use or damage may not be eligible for a refund.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
Exchanges:
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.
Questions or Concerns:
If you have any questions or concerns about our Return and Refund Policy, please dont hesitate to reach out to us at [email protected]. Our customer service team is here to assist you and ensure that your shopping experience with us is a positive one.
We appreciate your trust in ianinstruments.com and thank you for choosing us for your Music and Audio Equipment needs!
